ServiceNow is a cloud-based platform that offers a wide range of IT service management (ITSM) and business process automation solutions. Here are some of the key service offerings provided by ServiceNow:
- IT Service Management (ITSM): ServiceNow provides a comprehensive set of ITSM capabilities to streamline and automate IT service delivery and support processes. This includes incident management, problem management, change management, service catalog, asset management, and service level management.
- IT Operations Management (ITOM): ServiceNow's ITOM suite helps organizations gain visibility and control over their IT infrastructure and operations. It includes capabilities such as event management, infrastructure discovery, service mapping, cloud management, and configuration automation.
- IT Business Management (ITBM): ServiceNow's ITBM solutions enable organizations to align their IT resources and investments with business priorities. It encompasses project portfolio management, resource management, demand management, financial management, and agile development.
- Customer Service Management (CSM): ServiceNow CSM focuses on delivering exceptional customer service experiences. It provides tools for case management, self-service portals, knowledge management, and omni-channel support to help organizations enhance customer satisfaction and loyalty
- Human Resources Service Delivery (HRSD): ServiceNow's HRSD solutions automate and streamline HR service delivery processes. This includes employee onboarding, case management, employee self-service portals, HR knowledge base, and HR process automation.
- Security Operations: ServiceNow's Security Operations solution helps organizations detect, respond to, and resolve security incidents effectively. It includes capabilities like threat intelligence, vulnerability response, security incident response, and security operations analytics.
- Governance, Risk, and Compliance (GRC): ServiceNow GRC solutions assist organizations in managing risks, complying with regulations, and implementing effective governance processes. It includes capabilities for policy and compliance management, risk management, audit management, and vendor risk management.
- Software Development Lifecycle (SDLC): ServiceNow offers tools to streamline and automate the software development lifecycle. This includes agile development, release management, test management, and application portfolio management.
- Custom App Development: ServiceNow provides a platform for building custom applications tailored to specific business needs. Organizations can create their own applications or extend the capabilities of ServiceNow's existing solutions.
